Agency Help
Contact Agency Help with questions about download and Agents Web Passport (AWP).
8:00am – 4:30pm EST Monday – Friday
800.243.0210 (Option 1 and EXT: 4306161)
Customer Care
Your primary contact for all bill- and -claims-related questions.
8:00am – 8:00pm EST Monday – Friday
800.243.0210
WestfieldCCC@westfieldgrp.com
24 hour Claims First Notice of Loss (FNOL) reporting through Safelite
One-time payments: Westfield Easy Pay via westfieldinsurance.com
Endorsement Quotes for SB: Equote@westfieldgrp.com
Billing: By phone, select option 2 or WIC@westfieldgrp.com
Claims: By phone, select option 3 or WestfieldCCC@westfieldgp.com
Westfield Roadside Assistance for Personal Auto Policies: Available 24/7 by phone, 877.787.9078
Reporting an Auto Glass Claim: Available 24/7 online or 800.810.3665
Small Business Services
Westfield’s Commercial Communication Center is available to help you with Small Business underwriting or processing inquiries.
8:00am – 4:30pm EST Monday – Friday
877.999.7221
CLCommunication@westfieldgrp.com
If you would like to endorse a change to your customer's policy, please send the change request to CLProcessing@Westfieldgrp.com. For helpful tips for the information needed to complete the change request, here is a quick guide.
Endorsement Quotes for SB: Equote@westfieldgrp.com
New Business Applications: Please send directly to your underwriter.
Distribution Management
For all other questions or concerns, please reach out to the Distribution Department at accessbp@westfieldgrp.com